Customer Service Representative

Scope of Position

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

MUST BE LOCAL

****MUST BE LOCAL****

Additional Hours

*May need to support weekend coverage from 8:00am to 5:00pm*

Qualifications

• Have knowledge and/or prior experience of industry specific qualifications
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)

Additional Information

• Paid Vacation, Holiday, Sick Time
• Expected compensation $18.00 to $22.00
• Employee Stock Purchase Plan
• 401k Plan
• Training and Professional Development Program

All your information will be kept confidential according to EEO guidelines.