Customer Care Representative

Join to apply for the Customer Care Representative role at Toll Brothers .

Since 1967, Toll Brothers has been building luxury homes and communities across the U.S. We are a Fortune 500 company operating in over 50 markets in more than 20 states, offering a wide range of products including single-family homes, condos, apartments, and redevelopment projects.

Position Overview

We are seeking a Customer Care Representative to provide quality warranty service to homeowners in San Antonio, Texas. The role involves working with homeowners on warranty matters, ensuring a positive homebuying experience through timely resolution of service requests, and conducting inspections prior to home delivery.

Key Responsibilities

Conduct homeowner meetings to assess warranty requests

Coordinate service appointments between homeowners and trade partners

Manage service requests including entry, updates, and closing

Perform quality inspections before home delivery

Maintain customer satisfaction metrics

Perform additional duties as assigned

Qualifications

Required:

High school diploma or equivalent

3-5 years of residential construction experience

Preferred:

Experience in a service department

1-3 years of customer service experience

Excellent benefits are offered, including medical/dental, 401(k), stock purchase discounts, and more. Toll Brothers values diversity, fairness, and an inclusive work environment. We are an equal opportunity employer committed to non-discrimination.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

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