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Compunnel, Inc.

Atlanta / Global

Senior Cloud Support Engineer: Escalation & Customer Success

  • $90.000 - $110.000

Job Summary

Salary Range:
$90.000 - $110.000
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Job Description

RapidScale, a leading cloud computing company, is seeking a skilled Support Engineer to maintain multiple customer environments and provide exceptional support across phones and email.

The role involves crisis management, escalation to senior engineers, knowledge base contributions, onboarding new customers, and mentoring NOC staff. Travel to customer sites and weekend on-call shifts are part of the responsibilities.

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