Special Technology Specialist

Special Technology SpecialistSpecial Technology Specialist position available with Earnhardt Lexus!Work for one of the largest and most exciting automotive groups in Arizona; Earnhardt Auto Centers!Earnhardt Lexus in Phoenix, AZ is seeking a self-motivated, enthusiastic and hardworking individual to fill this role.Applicants must be 18 years or older and must have a current and valid domestic driver's license (AZ preferred) with a clean driving record.Responsibilities:Be a modern technology expert for both dealership personnel and customersOffer face-to-face help, device setups, software troubleshooting and act as technical liaison for our Lexus CustomersOffer concierge-level personal support when customers have problems or questionsPair customer's phone & Demonstrate voice commandDemonstrate Vehicle's Features (Adaptive Cruise Control, Navigation, Apple Car play, and Android Auto Ext.)Demonstrate Informational videos to customerUnderstand and Review 'Glovebox' material such as the Lexus owner's manual, quick reference guide, warranty, etc.Introduce the customer to the service department, schedule and review the 'First Service Appointment' need-to-know detailsOffer a follow-up appointment to revisit features on the vehicle, as neededVehicle walk-around (white-glove delivery)Ensure Customer complete satisfaction with vehicle and deliveryEnsure Perfect Process Delivery / complete owner-orientation paperworkFollow-up and check-in with customersBuild the kind of customer-rapport that keeps them coming back to Earnhardt Lexus for the expertise and kind customer experience that Earnhardt is known for.Requirements:Strong communication skillsExcellent relationship-building skillsHigh degree of interest in technology and ability to explain it, in layman's termsMust have a valid driver's license and excellent driving record2 to 5 years of customer service experienceExperience with logistics and lot management a plus!Ability to multi-taskBenefits:We offer a great working environment and full benefits package including:Paid Vacation401KMedical InsuranceDental CoverageVision CareFlexible ScheduleOn-Site Medical Clinic for employees and their familyEmployee Discounts and more!Earnhardt Auto Centers has been around since 1951 and still going strong; continuing to be a privately held, family-owned & family-operated business.Generations of families work for Earnhardt and generations of families continue to shop at Earnhardt. Earnhardt supports local communities and local communities support Earnhardt.