CARES Program Supervisor

Cares Program SupervisorCommunity Outreach - Fuller - Hayward, CA 94541OverviewSalary Range $70,304.00 - $72,000.00 Salary/year Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 50% Category Nonprofit - Social ServicesDescriptionExcept in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.POSITION OVERVIEW:The Program Supervisor for Reentry & Respite Services is responsible for the coordination, oversight, and quality of services provided to individuals transitioning from incarceration, hospitalization, or acute behavioral health crises. This role ensures delivery of trauma-informed, culturally responsive, and recovery-oriented care that promotes stabilization, reduces recidivism and hospitalization, and supports successful reintegration into the community.The Program Supervisor works in close collaboration with the Program Director and provides leadership to clinical and non-clinical staff. This position balances direct service, staff supervision, program operations, and system coordination, ensuring high-quality care and compliance with all funding and regulatory requirements.This role upholds and champions the agency's mission, vision, and values while contributing to a collaborative and inclusive work culture.ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Program Oversight & Direct Services:Maintain a reduced caseload, providing short-term, stabilization-focused services including assessment, crisis intervention, and transition planningOversee delivery of reentry services, supporting individuals returning from incarceration or institutional settingsOversee respite services as a voluntary, non-hospital alternative for individuals experiencing emotional distress or psychiatric crisesEnsure development and implementation of individualized service and reentry plans, including discharge and continuity of care planningMonitor client progress, engagement, and outcomes including stabilization, successful transitions, and linkage to ongoing servicesConduct field-based services as needed, including home visits, community-based services, and accompaniment to appointmentsEnsure timely and accurate documentation in compliance with agency, county, and regulatory requirementsStaff Supervision:Provide day-to-day supervision, guidance, and support to assigned staff (therapists, case managers, peer staff, as applicable)Support staff in delivering trauma-informed, harm reduction, and culturally responsive careGuide clinical decision-making, including risk assessment, crisis intervention, and discharge planningConduct regular individual supervision, team meetings, and case conferencesSupport onboarding and training of new staff and identify ongoing professional development needsAddress performance concerns in a timely manner and collaborate with leadership and HR as needed.Contract Management:Serve as liaison with funders and system partners regarding programmatic and operational mattersEnsure program services are delivered in compliance with contract requirementsAttend required meetings, trainings, and site visitsSubmit reports and documentation accurately and within required timelinesCollaborate with administration and leadership on program performance and contract complianceProgram & Coverage ResponsibilitiesEnsure program operations continue without interruption by providing coverage for essential duties when positions are vacant.Temporarily fill in unstaffed roles until the position is filled.Prioritize workload and allocate resources to maintain service delivery during staffing gaps.Communicate staffing needs and operational impacts to leadership promptly.Timekeeping & Attendance ResponsibilitiesComplete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.Ensure staff complies with established work schedules, attendance, and punctuality requirements.Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.Submit approvals on time to support accurate payroll processing.Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.Enforce organizational policies, procedures, and compliance with applicable labor laws.OtherAttend trainings and participate in events relevant to key responsibilities.Track and regularly report on key metrics for the responsible function areas.Leads and collaborates on projects supporting Agency objectives.Ensure staff compliance with documentation standards, timelines, and regulatory requirementsConduct regular chart reviews and support quality improvement processesMonitor use of electronic health record systems and data tracking toolsEnsure adherence to HIPAA and all applicable federal, state, and county regulationsCORE COMPETENCIES:Leading the self:Demonstrates ethics and integrityDisplays drive and purposeManages self and adapts to changeExhibiting leadership staturePractice self-awareness and continuous learningLeading others:Communicates effectivelySupports the professional development of staffBuilds and maintains relationshipsPromotes effective teamworkLeading the organization:Manages changeProblem solves effectivelyNavigates organizational dynamicsDevelops and executes strategyManaging politics and influencing othersEnhances organizational knowledge and skillsINCLUSION, RESPECT, AND COLLABORATION:Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.Practice cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.QualificationsQUALIFICATIONS & EXPERIENCE:BA/MA Social Work, Criminal Justice, Public Administration or related field experience 2 plus years of related behavioral health, reentry services or working with justice involved populationsAbility to serve a multicultural communityBilingual, English/Spanish preferredProficient Computer skills (Outlook, Excel, Word, PPT/Canva)CA driver's license, vehicle in good condition, California car insurance and good driving record.Excellent interpersonal communication and writing skills.Ability to work professionally in a multi-cultural team setting, including ability to maintain client confidentiality.Ability to provide thorough assessments and develop relevant Individual Program Plans.Ability to quickly assess and respond to crisis situationsExperience in non-profit and community-based organizations preferred.Demonstrates and models excellent "customer service" orientation and ability to work with diverse populations.Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.Proficient in MS Office and Google Workspace products.Valid CA Driver's license required. Auto insurance: If your vehicle is used for business-related purposes, it