IT Work Study Assistant

Title: IT Work Study Assistant

Position Type: Workstudy

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range:$17.50 per Hour

Who We Are: The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.

More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

Job Summary:

Student work-study employees in the IT department will assist with a variety of tasks, including providing first-level technical support for hardware, software, and network issues. They will help set up and maintain devices, ensure classroom technology like A/V systems and other equipment are operational, and provide support for college-sponsored events. Additionally, they may assist with administrative duties such as updating IT documentation, managing equipment inventory, and logging support tickets. This role offers hands-on experience with practical IT operations in an academic setting.

Duties & Responsibilities:

Technical Support

• Assisting students, faculty and staff with basic troubleshooting for hardware (e.g., computers, printers, projectors).
• Providing first-level support for software issues (e.g., login problems, application errors).
• Answering basic IT-related questions in person, over the phone, or via email.

Device Setup and Maintenance

• Setting up and configuring new workstations or laptops.
• Installing software updates and security patches under IT supervision.
• Testing classroom or lab equipment to ensure functionality (e.g., audiovisual setups).
• Keeping track of equipment, such as pc’s, projectors or cameras.

Help Desk Support

• Logging IT support tickets and following up with users.
• Escalating more complex issues to senior IT staff.
• Troubleshooting printer issues & replacing toner

Network and Systems

• Assisting with Wi-Fi connection issues for students and staff.
• Monitoring lab or classroom computers for unauthorized usage.
• Helping to document network layouts or updating inventory records.

Classroom Support

• Setting up and troubleshooting A/V systems for lectures, presentations, or events.
• Supporting hybrid or virtual class sessions by managing webcams, microphones, and screens.
• Ensuring equipment (e.g., green screens, editing stations) is operational for classes or projects.

Administrative Tasks

• Updating IT documentation, FAQs, or knowledge base articles.
• Maintaining inventory records for IT assets.
• Assisting with data entry or simple reporting tasks using IT tools.

Minimum Qualifications:

• Able to lift 40 pounds and stand on ladders
• Good written and verbal English language skills
• Pursuing an IT educational path.

Work-Study Eligibility Requirements

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at 303-360-4709 or email [email protected] for assistance.

Eligibility Requirements:

• Must have a completed FAFSA on file
• Must be enrolled in a minimum of six (6) credit hours
• Must not have already earned a first bachelor’s degree
• Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.

Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.