Job Title: Information Technology Support SpecialistThis recruitment will close at 5:00 P.M. on Thursday, September 24, 2026, or once we receive the first 80 applications, whichever occurs first.Under direct supervision, performs entry-level technical work in support of the City's information technology environment, including help desk and end-user support, hardware and software installation and configuration, basic network and telecommunications support, audiovisual setup, asset management, and routine cybersecurity tasks; travels by vehicle to City facilities to perform on-site work; continually learns and applies new technologies as the City's environment evolves; and performs related duties as required.Works under the direct supervision of the Information Systems Administrator.Does not supervise. May provide informal guidance to other staff on routine end-user procedures.Education and Experience: Graduation from high school or equivalent, supplemented by coursework, vocational training, or industry certification in information technology, computer science, networking, or a related field is required, and one (1) year of help desk, desktop support, or similar information technology support experience is required. Industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft 365 certifications are highly desirable. Bilingual ability (English/Spanish) is desirable.Possession of a valid California Class C Driver's License, proof of insurance and a satisfactory driving record at time of appointment and throughout employment in this position is required as a core function of this position requires the incumbent to travel using a City vehicle between various City locations.Knowledge of: principles and current standards of end-user computing, the Microsoft 365 suite, and common business applications; basic principles of computer networking, including TCP/IP, DNS, DHCP, structured cabling, and common network hardware; basic principles of identity and access management; basic cybersecurity principles relevant to end-user support; help desk and ticketing practices; principles of customer service and public contact in a public-sector environment; and safe work practices for handling electronic equipment, working in network closets, using ladders and hand tools, and operating a passenger vehicle for work-related travel.Ability to: diagnose and resolve a wide range of routine hardware, software, account, and connectivity problems; install, terminate, and document structured cabling, and install and replace network access points, switches, and related hardware at a basic level; climb ladders and work in confined spaces; learn new technologies and procedures quickly and perform work involving them; accept feedback and complete assigned training; manage a queue of competing requests, set priorities, and meet deadlines; communicate clearly with technical and non-technical staff; maintain confidentiality of sensitive information; work independently on routine assignments and exercise sound judgment in deciding when to escalate; safely operate a motor vehicle and load, secure, and transport tools and equipment; perform work at any City facility, on-site or remotely as assigned, and outside regular business hours when required; and establish and maintain cooperative working relationships with co-workers, supervisors, vendors, and the public.Skill in: the operation of computer, network, audiovisual, and standard office equipment, including equipment and platforms adopted after the date of this specification; standard office and collaboration software; the City's ticketing, identity, and end-user support tools; basic hand tools, cable testers, and similar equipment; and the safe operation of a passenger motor vehicle in the course of work-related travel.An incumbent appointed to this position is subject to enrollment in the California DMV Pull Notice Program. The Pull Notice program provides information on the incumbent's driving record and Driver's License status on a periodic basis to the City of South Gate. An employee assigned a City vehicle must acknowledge receipt and understanding of City Administrative Regulations covering the use of City vehicles.The physical demands and work environment described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, use hands and fingers to handle tools and equipment, reach with hands and arms, and operate a motor vehicle. The employee is frequently required to stoop, kneel, crouch, crawl, climb ladders, and enter and exit a vehicle while carrying tools and equipment. The employee occasionally works in confined spaces such as network closets, and occasionally lifts, carries, pushes, or pulls equipment weighing up to 50 pounds, with assistance or mechanical aid for larger items. Vision abilities required include close, distance, peripheral, and color vision sufficient for cable identification, computer use, and safe vehicle operation. Hearing must be sufficient to safely operate a motor vehicle in traffic and to recognize emergency signals.Work is performed at any City facility, including office, server room, and network closet environments, with regular work outdoors and travel between City facilities by motor vehicle. The employee may be exposed to dust, varying temperatures in equipment rooms, and routine outdoor and traffic conditions. Some assignments require evening, weekend, holiday, or on-call work to support City operations, public meetings, system maintenance, or emergencies.
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