IT Help Desk Administrator

IT Help Desk Administrator l No Sponsorship Available

Job Details – IT Help Desk Administrator

Compensation: $60,000 - $70,000

Bonus: Discretionary

Work Environment: Onsite

Headquarters: Greater Chicago, IL area

Benefits: Medical, Dental, Vision, 401(k) with Match

Overview – IT Help Desk Administrator

The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.

Key Responsibilities – IT Help Desk Administrator

Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.

Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.

Deliver white-glove support to executives and senior leadership.

Provision, deploy, configure, and replace laptops, desktops, and related equipment.

Support Apple iPhones and iPads.

Assist with employee onboarding/offboarding, device setup, and account management.

Support conference room and video conferencing technologies.

Maintain IT asset inventory and documentation within the ticketing system.

Escalate complex issues as needed and contribute to IT projects and process improvements.

Required Qualifications – IT Help Desk Administrator

3+ years of Help Desk, Desktop Support, or End User Support experience.

Bachelor's degree in IT, Computer Science, or related field, preferred.

Hands-on experience supporting:

Microsoft Windows environments

Microsoft 365

iOS/iPadOS devices

Active Directory

Remote support tools

Endpoint management solutions

Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.

Strong customer service, communication, and problem-solving skills.

Ability to support both technical and non-technical users.

Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus

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