Information Technology End User Support

End User Support-IT Field Services Overview End User Support-IT Field Services

Location: Franklin, TN and surrounding areas

Position: End User Support-IT Field Services

Remote/Virtual Position : Hybrid - Must be based in Franklin, TN area

Coverage Area: Travel throughout TN

Applicants must be legally authorized to work in the United States and must reside within the United States for the duration of their employment.

Salary: $25-$28.50 per hour, depending on experience

Schedule: Monday-Friday, 8 a.m.-5 p.m.

What You Need To Know Reimagine Your Career in Corporate Healthcare Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best End User Field Support Specialist You Can Be If you meet these qualifications, we would love to meet you:

Bachelor’s degree in Information Technology preferred or 2 - 4 years of technical support experience

Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.

Solid Understanding of: Microsoft Office Applications

Office365, One-Drive

Microsoft Teams

Windows 10 OS, Windows 11 OS a plus

Android OS, iOS

Active Directory, EntraID

Intune Auto-pilot,

Networking (TCP/IP, WINS, DNS, DHCP)

ITIL Service Management through Service Now

Single Sign on concepts

MDM Solutions

Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications

Intermediate ability to troubleshoot or diagnose problems and provide possible solutions

Some project/process management skills

Advance equipment operation skills - should be able to use all office equipment and train end users

Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.

Ability to document technical solutions for review by both technical teams and end users

Responsibilities The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.

Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.

Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.

Triage and resolve escalated issues from the Help Desk.

Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.

Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

Our Investment in You Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and health savings accounts

Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app

Programs to celebrate achievements, milestones and fellow employees

Company store credit for your first AccentCare-branded scrubs for patient-facing employees

And more!

Why AccentCare? Come As You Are At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.

#J-18808-Ljbffr