Technology Support Analyst

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $38.00/hr - $43.00/hr

Direct message the job poster from Insight Global.

Qualifications 4+ years of experience in a technology support related role

Must have experience supporting supply chain management systems (SCM)

Proficient in Lawson, Oracle, Workday or another similar ERP system

Proficient in a variety of data analysis programs including Microsoft Access and Excel, and ability to work successfully in a matrix environment

Experience manipulating large data sets and an appreciation of data integrity issues

Demonstrated team leadership and facilitation skills

Must be an independent worker with strong critical‑thinking skills

Strong background in reporting along with enterprise reporting business experience

Must be ok with working 8–5pm PST

Travel 5–10% for onsite meetings or facility visits

Usage of personal cell phone may be required

Nice to Have Skills & Experience Willing to travel up to 50% during ERP implementation time frame

Bachelor’s Degree

Workday or Lawson experience

SQL experience

Job Description Insight Global is looking for a Technology Support Analyst to join one of the largest non‑profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. You will also extrapolate data from multiple sources, present the outcomes to leadership, demonstrate strong data analytics skills, and manage processes that bring customer value. Other responsibilities include:

Utilizing documentation and procedural standards, this position is responsible for maintaining the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis

Leads special projects, participates in meetings where appropriate, and contributes to continuous improvement of processes, customer service, financial outcomes, and value add

Lead implementation of new facilities within the ERP system, ensuring appropriate data migration, end‑user training, and adherence to project milestones

Assess the degree of change management required to meet technology and business goals

Work collaboratively with facility materials management and other functional leaders

Manage the site resources jointly with facility management to ensure tasks are completed as scheduled

Serve as a resource for troubleshooting and resolving issues related to SSRM technology

Electronic data interchange (EDI), working with trading partners to resolve operational issues, coordinate and test all EDI implementations, analyze current implementations, and make recommendations for improvement

Process and monitor all inbound/outbound documents

Review and test upgrades and added functionality to support the ERP system

Develop reports, analyze data, and update data for the ERP system

Develop and train ERP end‑users across the organization

Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams such as the A/P technology team, to modify and document processes to form standard operating procedures and documentation practice

Act in an independent manner with minimal supervision, while maintaining high quality standards

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Information Technology and Supply Chain

Industries Hospitals and Health Care

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