Sr Mgr, Operations

Emory Healthcare Opportunity

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more

Responsibilities

• Responsible for managing the day to day operations of a defined area within a Section of The Emory Clinic.
• Plans and coordinates the activities of staff within the section to meet operational standards of the organization.
• Manages section resources in line with budget.
• Ensures compliance with policies, procedures and regulatory guidelines.
• Handles operational issues as they arise and works with Section leadership to resolve problems as needed.
• Accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.
• Evaluates the daily operations to ensure the Section is providing quality patient care and maximizing patient flow.
• Supports the achievement of Section performance targets and financial goals.

Equipment and Supplies

• Develops procedures for purchasing medical and office supplies and capital equipment necessary for the practice.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.
• Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.
• Purchases, receives and authorizes for payment all equipment and supplies necessary for the efficient running of the section.
• Meets with vendors, evaluates their products, and directs the purchase of all capital equipment for the unit.
• Assures that all equipment repairs and maintenance are made in a timely manner.

Financial/Budgeting

• Collaborates with Finance to incorporate financial management responsibilities into the roles of the clinic operations staff including budgeting, inventory monitoring and control, and purchasing.
• Works with Patient Financial Services to manage operations related to billing, reimbursement opportunities, revenue cycle management, payment variances, etc.
• Responsible for profitability and managing within the budget established.
• Responsible for sustaining and contributing to the growth of assigned Section.
• Responsible for materials management for assigned Section.
• Assures accuracy of payroll records.

Management/Supervision

• Manages day to day clinic operations for assigned Section, including medical records, scheduling, and registration functions.
• Implements, monitors and helps develop policies and procedures to ensure compliance with regulations applicable to management the section.
• Supervises staff and manages employee performance.
• Provides on-going performance feedback, addresses problems and takes corrective or disciplinary action as needed, orients and trains employees, verifies and documents competency and identifies and suggests ways to develop skills.
• Monitors workflow.
• Meets with other staff members to discuss progress and to develop future courses of action.
• Performs periodic audits, surveys, and organizational assessments.
• Resolves operations issues and implements activities that will enhance operation efficiency.
• Establishes and enforces safety policies and procedures, OSHA regulations, and employee health surveillance program.
• Analyzes and acts on reports generated by the business office and makes changes in management practice as necessary.
• Monitors all internal systems and makes changes in controls as necessary.
• Collaborates with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiatives.
• Develops marketing plans, satisfaction surveys and staffing plans.
• Oversees Satellite location staffing; reconciles charge slips including the return of charge slips from satellites.

Patient Care and Advocacy

• Evaluates daily operations to ensure the Section is providing quality patient care.
• Communicates with patients, their families and/or physician as requested or needed.
• Implements initiatives to improve patient satisfaction.
• Collaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documented.
• Collaborates with Physician and nursing staff to develop and implement a telephone triage system to ensure appropriate patient contact and treatment and consistency of practice.
• Assists in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis.

Professional Development

• Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.

Reporting/Data Management

• Accountable for collecting, organizing and analyzing data in addition to generating and providing accurate and complete reports for management and/or regulatory agencies.
• Develops and prepares operational and statistical reports for management and regulatory agencies.
• Collaborates with appropriate staff to assess information system needs and to facilitate the development of an electronic medical record.
• Institutes clinical staff training in use of available information systems.
• Integrates TEC and EHC information system projects to facilitate the provision of patient care, efficient use of clinical resources, and compliance with managed care contractual obligations.
• Tracks operational metrics to support fact-based decision making and Process Improvement activities.

Staff Resource

• Coordinates, participates and assists with in-service education in section.
• Institutes staff training and education programs to promote professional development, ensure consistency in nursing practice, and compliance with JCAHO, safety, and infection control policies.
• Serves on and participates in relevant clinic-wide standing and special project committees.
• Collaborates with other clinical departments to improve clinical operations and communications within The Emory Clinic.
• Schedules and attend meetings as needed.

Minimum Qualifications

• Bachelors degree in business administration, finance, healthcare administration or related field required.
• Masters degree preferred.
• 3 years healthcare related experience required, preferably in an ambulatory setting.
• Minimum requirement of 2 years supervisory/manager experience.
• Other equivalent combination of relevant education and/or experience may be considered.

Physical Requirements (MediumMax 25lbs)

Up to 25 lbs, 0-33% of the work day (occasionally);

11-25 lbs, 34-66% of the workday (frequently);

01-10 lbs, 67-100% of the workday (constantly);

Lifting 25 lbs max;

Carrying of objects up to 25 lbs;

Occasional to frequent standing & walking,

Occasional sitting,

Close eye work (computers, typing, reading, writing),

Physical demands may vary depending on assigned work area and work tasks

Environmental Factors:

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.