Network Technical Support

Seeking NOC Specialist to provide support in Network Operations Center including monitoring, resolving, testing and escalating network DAS and Small Cell issues to ensure compliance with customer requirements.

This is a 2nd shift opportunity, 2PM-10PM EST (hybrid work schedule = 3 days in office and Monday and Friday are Remote

Responsibilities:

Serve as primary support for small cell operations by managing internal customer devices, performing analysis on alarms, and taking steps to restore services

Engage field operations and Tier 2 support for network equipment issues as needed

Respond to client requests and notifiy clients of network problems and business impacts

Surveil and monitor the DAS and Small Cell networks by using provided systems and tools to remotely access complex equipment and resolve alarm issues on these networks.

Recognize correlation of multiple alarm conditions or tickets to identify root cause and possible resolution.

Monitor internal communication with Fiber NOC on alarm status and resolutions.

Interface with field personnel to verify repairs, testing of alarm systems and documenting resolutions

Basic configuration and troubleshooting of DAS network alarms

Provide first contact for large scale outages and provide feedback on outages for customers, contractors, technicians and others involved

EDUCATIONS/SKILLS REQUIRED:

Associates degree or equivalent technical training on electronics or IT

3-5 years of customer serivce and/or service dispatch experience

Telecommunication and wireless experience preferred.

Other skills:

Knowledge of wireless telecommunications network management systems

Excellent customer serice skills with strong problem solving skills

Proficient with MS Office

Skilled at multi-task in completing tickets for maintenance purposes

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