Customer Service Representative

Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking a friendly, customer service‑oriented person dedicated to safety.

Compensation

Competitive hourly compensation package: minimum $21.00 -- maximum $21.63

Benefits

Paid vacation, sick, and holidays

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance

Key Responsibilities

Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.

Respond to customer and client inquiries and concerns with timely, accurate information.

Maintain a comprehensive understanding of policies and procedures.

Meet or exceed established performance requirements.

Perform other duties as required, including dispatching.

Qualifications

High School Diploma, GED or equivalent.

Fluent in English.

Computer literate.

Excellent customer service skills.

Ability to operate standard telephone system.

Physical Requirements

Work alone.

Sit for extended periods (up to 8 hours per day).

Push and pull objects up to 20 pounds; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.

Background and Drug Screening Requirements

Candidate must successfully pass a pre‑employment drug screen.

Applicants must be eligible to work in the United States without restrictions and must pass a background check.

Equal Employment Opportunity Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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