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Pacer Group

Baldwin Park / Global

Customer Solutions Representative 1

Job Description

Customer Solutions Representative

Location: Irwindale, CA (100% Remote)

Duration: 17+ Months (Possible Extension)

Shift: Monday through Friday | 7:00 AM 4:00 PM

Education Requirement

  • High School Diploma or Equivalent.

Day-to-Day Responsibilities/Workload

  • Review ESA applications to validate customer information, income eligibility and required supporting documents.
  • Identify discrepancies, request revisions when necessary, and report processing issues.
  • Ensure compliance with program policies, procedures, and service level agreements (SLAs).
  • Support workload management by processing high volumes of applications while maintaining accuracy, quality and safety standards.
  • Monitor queues and prioritize work to meet operational goals.

Required Skills/Attributes

  • Proficiency with Microsoft Office tools, including Outlook, Excel, Word, Teams, and Copilot.
  • Ability to follow detailed processes, procedures, job aids, and program requirements consistently.
  • Strong attention to detail with the ability to identify missing, incomplete, or conflicting information.
  • Ability to work independently in a remote environment with limited day-to-day direction.

Desired Skills/Attributes

  • Strong attention to detail and ability to identify errors or missing information.
  • Experience reviewing documents, applications, or customer records.
  • Ability to learn program guidelines and business procedures.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to work independently in a fast-paced, production-focused environment.

Additional Requirements

  • Education Requirement: HS Diploma, some college preferred.
  • Minimum Years of Experience: 2 years.
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