Customer Care Representative

Eugene, Oregon | Full-time | Monday-Friday, 8:00 AM-5:00 PM $18-$22/hour + weekly profit sharing

Every customer conversation matters.

When a customer calls Reynolds, you're often the first person they connect with. Your job is more than answering the phone. You'll listen to what the customer needs, ask the right questions, gather accurate information, book the right appointment, and help the customer understand what happens next.

You’ll work closely with Dispatch, Service Managers, and technicians to make sure customers have a smooth experience from their first call through their service appointment.

If you enjoy helping people, solving problems, staying organized, and working as part of a team, we'd love to meet you.

What You'll Do

Answer inbound customer calls and help customers with their service needs

Listen carefully and ask questions to understand the customer's situation

Gather and accurately enter customer and service information into our CRM

Book service appointments based on the customer's needs

Clearly explain our service process and what customers can expect

Communicate appointment and service updates with customers

Work closely with Dispatch, Service Managers, and technicians to keep things moving

Help resolve customer questions and concerns with professionalism and care

Make outbound calls and follow up with customers when needed

Maintain accurate notes and documentation

What We’re Looking For

Friendly, professional, and comfortable talking with people

A strong listener who knows how to ask good questions

Organized and able to stay focused while handling several things at once

Comfortable using computers and learning new technology

Detail-oriented and reliable

Able to stay calm and helpful when a customer is frustrated

A problem solver who takes ownership and follows through

A team player who communicates well with others

Previous customer service, call center, scheduling, hospitality, retail, healthcare, administrative, or similar experience is helpful, but we're more interested in your ability to communicate, learn, and take care of customers than having a specific job title on your resume.

Experience with ServiceTitan or another CRM is a plus, but not required.

Why Reynolds?

Reynolds has been serving Eugene and Lane County for more than 65 years. We're a family‑owned company that continues to grow, and our Customer Care team plays an important role in that growth.

Our Team Is Guided By Four Core Values

Built on Character

Committed to Integrity

Driven by Growth

Winning Together

We also believe in helping our people grow. A Customer Care role can be a starting point for building skills and exploring opportunities in Customer Care, Dispatch, Customer Experience, and other areas of the company.

What We Offer

$18-$22/hour + weekly profit sharing

Monday-Friday, 8:00 AM-5:00 PM schedule

Medical, dental, and vision insurance

Employer‑paid employee medical, dental, and vision premiums

401(k) with a 3% company match

Paid time off and holidays

Training and career development opportunities

A stable, established local company with a strong reputation

Ready to Make a Difference?

If you're someone who enjoys helping people, staying organized, and being part of a team, we'd love to hear from you.

Salary: $18.00 - $22.00 per hour

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