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Health Care Service Corp.

Chicago / Global

Director, Application Reliability & Incident Management

  • $121.000 - $225.000

Job Summary

Salary Range:
$121.000 - $225.000
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Job Description

Health Care Service Corporation (HCSC) seeks a senior leader to orchestrate AMS Incident and Problem Management, governance, and continuous improvement across production support. You will drive proactive monitoring, analytics, and performance management to identify and mitigate issues before they affect operations.

Lead cross-functional teams with vendors and internal stakeholders, ensure effective escalation, root-cause remediation, and strengthen platform resilience while aligning with ITIL

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