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The Abbey Resort

Columbus / Global

Shuttle Driver

Job Description

What's in it for you...
  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!
About this job...

The hotel shuttle driver is responsible for the safe and timely transportation of guests to and from specified destinations. Ensuring up-to-date vehicle maintenance and operation is a critical element of the role. Effective hotel shuttle drivers will have a track record of safe vehicle operation, easily engage in conversation with guests, and have strong organization and time management skills.
What you'll be doing...
  • Represent the hotel in a positive manner at all times.
  • Provide the highest quality of service to ensure a positive experience for all guests.
  • Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
  • Handle all guests' luggage with care.
  • Assist guests with taxis and other transportation needs.
  • Open vehicle and hotel doors and greet arriving and departing guests.
  • Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel.
  • Be aware of VIP and repeat guests; greet them by name whenever possible.
  • Communicate with the Front Desk to ensure quick and efficient guest check-ins.
  • Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
  • Deliver messages and/or packages to guests at their request in a timely manner.
  • Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
  • Answer guest inquiries and/or direct guests to appropriate department or manager.
  • Maintain a neat and presentable lobby and hotel entrance at all times.
  • Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
Requirements...
  • Valid Ohio Driver's License (CDL)
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills
  • Wear the proper attire/uniform at all times and be well groomed.
  • Know the local area, roadways, and services.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds.
  • High school diploma or preferred.
  • Excellent customer service skills
About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
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