Technical Support Analyst

Build a Meaningful Career with Impact Job Title: Level 1 or 2 Support Tech Analyst

Location: Albuquerque, NM

Bohannan Huston is currently recruiting for an ambitious Level 1 or 2 Support Tech Analyst to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office.

Your Role & Responsibilities The successful candidate will have a strong foundation in IT support and a demonstrated ability to troubleshoot and resolve day-to-day technical issues in a fast-paced Help Desk environment. As a Level 1-2 Help Desk Technician with EnvisionIT, you will provide remote and occasional onsite support to multiple clients, including troubleshooting workstations, Microsoft 365 applications, printers, basic networking issues, and other business applications. Responsibilities will include responding to inbound support requests, documenting and managing tickets, configuring and deploying PCs, assisting with user account and access issues, and escalating more complex problems when appropriate. Candidates should have strong customer service and communication skills, a willingness to learn, and the ability to manage multiple support requests efficiently. Previous experience working for a Managed Service Provider (MSP) is preferred but not required.

Technical skills and experience should include: Microsoft Windows 10 and Windows 11 desktop support

Microsoft Windows Server 2016, 2019, 2022, and 2025 support

Microsoft Active Directory, Group Policy, DNS, and DHCP fundamentals

Microsoft 365 administration and end-user support

Microsoft Office desktop application support

Basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VLANs

Firewall and VPN troubleshooting; SonicWall experience is a plus

Endpoint security, antivirus, and malware troubleshooting

Experience using remote support and remote monitoring tools

Basic virtualization knowledge, including Microsoft Hyper-V

User account, permissions, printer, workstation, and peripheral troubleshooting

VoIP support experience, including platforms such as FreePBX or similar systems, is a plus

Experience working with ticketing or PSA systems in a Help Desk environment is preferred

Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or CCNA are preferred but not required.

What We Are Looking For 1-3 years of relevant IT support experience or equivalent hands-on technical experience

Strong troubleshooting skills with a solid understanding of desktop, Microsoft 365, network, and basic server technologies

Excellent customer service and interpersonal skills

Ability to communicate technical information clearly to non-technical users li>

Comfortable working in a fast-paced environment supporting multiple small to mid-sized business clients

Ability to work independently while knowing when to elevate more complex issues

Strong organizational skills with the ability to prioritize and manage multiple support requests

Strong written and verbal communication skills

A positive, professional attitude and willingness to learn new technologies

Ability to lift and move IT equipment weighing up to 50 pounds

A valid driver's license and willingness to travel locally to client locations as needed during the workday

Technologies You Will Work With & Learn ConnectWise PSA

Ninja RMM

Axcient Backup and Business Continuity

Cyber Security software solutions

Why Choose Bohannan Huston (EnvisionIT Solutions)? At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

Why Albuquerque, New Mexico? Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

What We Offer Professional Development – Access to mentorship, training, and hands-on technical experience.

Work-Life Balance – Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.

Comprehensive Benefits – Medical, dental, and vision insurance, plus an HSA with company contributions.

Financial Security – A 401(k) retirement plan with a competitive company match.

Award-Winning Workplace – Recognized as a Top Workplace and ENR Top 500 Firm since 1998.

Take the Next Step in Your Career Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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