ServiceNow Developer

Job Description

The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

Responsibilities

Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap

Develop, test, and implement new capabilities on the ServiceNow platform

Assist with ServiceNow upgrades, action skipped changes, and create/run tests

Stay current on ServiceNow products and applicable integrated technologies

Expertise and Experience

3+ years as a ServiceNow Developer with experience developing in the following areas:

ITSM: Incident, Problem, Change, Service Catalog

Service Portals

Flow Designer, Workflow, Virtual Agent Topics, Integration Hub

Application integrations using APIs, web services, scripts, transform maps, etc.

Scoped Applications

Scripting in ServiceNow

Test Management and ATF

ITOM: Event Management, CMDB, Discovery, Service Mapping

1+ years as member of an Agile, Scrum, or Kanban team

Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations

Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance

Comprehension of the ServiceNow CSDM model

Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills

Strong communication skills that include the ability to write clearly and concisely

Knowledge of database fundamentals

Additional Preferred Experience (not required)

CSM: Case Management, Agent Workspace, Communities

Performance Analytics, Dashboards

Workspaces

Reporting

Active Directory/PowerShell

Transform Maps

AI Control Tower

Education / Certification / Training

Bachelor's degree in a technical field (or equivalent experience)

ServiceNow System Administration

Any of the following certifications are a plus:

ServiceNow Certified Application Developer

ITIL Foundations

ServiceNow Discovery Fundamentals

ServiceNow Certified Implementation Specialist – Discovery

ServiceNow Advanced System Administration

Scripting in ServiceNow

CCNA or equivalent

MCSA, RHCSA (Microsoft, RedHat)

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