OPERATIONS MANAGER

Job DetailsJob Location: Residence Inn Baltimore - BALTIMORE, MD 21205Position Type: Full TimeSalary Range: $60,000.00 - $70,000.00 SalaryJob Shift: AnyYou are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.

The Role As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.

What You Will Be Doing Oversee daily hotel operations to ensure exceptional guest service and operational efficiency

Lead, coach, and support department managers and team members across hotel operations

Monitor guest satisfaction scores and implement service improvement initiatives

Address and resolve guest concerns promptly and professionally

Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures

Manage staffing levels, scheduling, employee development, and performance management

Review operational reports, labor costs, revenues, and expenses to support business goals

Coordinate with all departments to ensure seamless communication and service delivery

Monitor property appearance, cleanliness, maintenance, and overall guest experience standards

Support budgeting, forecasting, inventory management, and cost-control initiatives

Assist with recruitment, onboarding, and training programs

Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays

Foster a positive, professional, and guest-focused work environment

Why You Will Love It Here Opportunity to lead hotel operations and make a direct impact on guest satisfaction

Professional growth and advancement opportunities within hospitality leadership

Collaborative and supportive team environment

Dynamic workplace where every day brings new challenges and opportunities

Ability to develop teams and drive operational success

Ready to Join the Team If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.

EOE

QualificationsWhat Makes You You Previous hotel front office leadership experience required

Strong communication, leadership, and problem solving skills

Organized, dependable, and detail oriented

Comfortable using hotel systems, reporting tools, and front office processes

Able to multitask and maintain professionalism under pressure

Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.

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