SHIFT SUPERVISOR

Shift Supervisor

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for four (4) Assistant Superintendents of Welfare Shelter to function as a Shift Supervisor who will:

• Assume responsibility for the provision of mandated services to homeless residents.
• Prepare work schedules and delegates assignments to support staff.
• Train support staff to properly conduct their assignments.
• Meet regularly with staff to discuss their assignments and inform them of policies and procedures.
• Review reports and recommend procedural changes as required to improve the delivery of services.
• Supervise time and leave, as well as routine overtime.
• Serve as the Certified Fire Safety coordinator for the shelter, ensuring that the facility is always following all fire code regulations.
• Work closely with the security site managers and their designees to oversee the activities of security personnel.
• Routinely tour the facility noting irregularities and supervising all corrective measures initiated to abate identified problems.
• Ensure standards are maintained.