IT Technician

We are seeking a highly competent IT Technician to join our dynamic Technology Team. In this role, you will be responsible for supporting end users experiencing difficulties with computer hardware, software, or supported company devices, troubleshooting technical issues to ensure smooth day-to-day operations.

Essential Job Functions: (The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed.)

Provides technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently

Complete tasks via email or ticket system to troubleshoot equipment hardware and software problems

Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems

Respond to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners

Handle daily technical support activities on desktop support, data network and server management

Interact with staff on desktop problems to ensure customer satisfaction and resolution

Ensure that tickets in the system queue are being completed in a timely manner

Assist with and update assigned support service requests

Collaborate with IT System and Network Manager to purchase computer items through the purchasing and supplies department

Work on IT projects (independently or with collaboration from others)

Occasionally work after hours and/or on weekends

Required to be onsite

Must be fluent in Spanish

Perform all other duties and/or projects as assigned by a supervisor or manager

Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Education/Certification: High School Diploma or equivalent work experience may be accepted

Qualifications Required:

1-2 years of experience in a help desk or IT support role

Experience with IT ticketing systems

Strong understanding of computer hardware, software, and networking fundamentals

Proficiency in the Microsoft 365 admin center for user and group management

Experience with Patch Management and software updates

Imaging experience for setting up and configuring new workstations

Active Directory experience, including user account management and permissions

Ability to troubleshoot tier 1 network and connectivity issues with minimal supervision

Excellent customer service skills with a focus on resolving end-user issues efficiently

Ability to multi-task in a fast-paced environment

Strong organizational and prioritizing skills

Only applicants authorized to work in the U.S. need apply. BEL USA does not sponsor applicants or employees for work authorization, e.g., H-1B, or for permanent residence.

BEL USA is proud to be a certified Great Place to Work and Top Workplace!

85% of our employees think BEL is a great place to work.

Grow your career with BEL, a company that puts its people first.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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