Customer Support Engineer

Job TitleKLA Services team is looking for a professional with a solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment.Candidates should demonstrate the ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet, and Computer issues to the component level. Must have working knowledge of MS DOS, Windows software, as well as MS Office products. Excellent communication and customer interfacing skills are required, along with good organizational skills. An adaptable approach to working hours, locations, and conditions is necessary. A flexible approach to work responsibilities, enabling both independent and team working, is also required. Ability to work alone or unsupervised for extended periods, often in difficult conditions, is essential. A systematic and logical approach to problem solving is required. Must be able to travel more than 50% of the time to support the customer base as required.Job duties include providing service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support. Generate a close working relationship with customers to enable the company to sell its product portfolio. Provide feedback enabling the proactive identification of product and business process improvements. Timely completion of all field reports. Other duties as required.Must physically be able to travel more than 50% to support the customer base as required. Lift 50 lbs. overhead occasionally, lifting 50 lbs. frequently, bend from the waist, lift items overhead safely, work on hands and knees or on their back while servicing equipment, be able to bend and twist to gain access to service the equipment, read and interpret schematics, read and interpret signs, placards, and manuals, view the full color spectrum, be able to work standing at the system in up to 2-hour intervals, and perform a system chamber clean which requires the following: remove all chamber components such as turbo pump, source parts, and electrode, perform a chamber clean with the use of scotchbrite to scrub the chamber walls, and reassemble the cleaned chamber parts and achieve an acceptable chamber LUR.Must be able to work autonomously and in a product wafer fab clean room environment.Minimum Qualifications: Bachelor's Level Degree and 0 years related work experience. Base Pay Range: $25.15 - $42.75 Per Hour. Primary Location: USA-TX-Austin-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.