Glide LTC
Atlanta / Global
Customer Service Representative
- $35.000 - $50.000
- Remote
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Atlanta / Global
We’re looking for a friendly, solutions-oriented Customer Service Representative to support customers via email, chat, and phone. As part of a startup, you’ll help shape our support processes while troubleshooting issues, documenting interactions, and collaborating with internal teams to resolve problems quickly. The ideal candidate has 2+ years of customer service experience, thrives in a fast-paced, dynamic environment, and communicates clearly.
What You’ll Do
Reply to customer questions by email, chat, and phone.
Take ownership of each issue from first message to final solution.
Give clear, step-by-step guidance and elevate when needed.
Keep accurate notes and tags in our support system.
Spot repeat problems and suggest updates to guides and templates.
Work with Product, Sales, and Operations when a customer needs something they control.
Follow our privacy and security rules.
What You’ll Bring
At least 2 years in a customer-facing support role.
Clear, professional writing and speaking.
Patience, empathy, and good judgment.
Strong organization and attention to detail.
Comfort using online tools and learning new software.
Reliable attendance and punctuality.
Nice to Have
Experience with popular help-desk tools
Experience supporting software or a complex product.
Location & Schedule
Fully Remote
Based in the United States
Seniority level
Entry level
Employment type
Full-time
Industries
Technology, Information and Internet
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