Cloud Engineer II

Job Description

Supporting a Next Generation Contact Center modernization initiative, the remote Cloud Engineer II will develop, configure, and enhance solutions involving Amazon Connect and Salesforce Voice integration while collaborating with cross-functional teams for deployment and technical needs. Key responsibilities Support Amazon Connect development, configuration, and modernization of cloud contact center solutions Assist with Salesforce Voice integration and API development to enhance customer interaction capabilities Contribute to automation, Infrastructure as Code, and CI/CD practices using tools like Terraform and Git Required qualifications 2+ years of hands-on development experience in cloud contact center or customer engagement environments Experience with Amazon Connect or similar cloud contact center platforms Familiarity with API integrations and troubleshooting Development experience with Node.js, JavaScript, Python, or TypeScript Understanding of IVR design and omni-channel contact center concepts

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Virtual Vocations Inc

Cloud Engineer II

Job Description

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HOPCo | Healthcare Outcomes Performance Company