IT Coordinator

Job Title

Pay Grade 2: $45,258 - $55,129 Classifications: Regular, Full-Time, Exempt, Non-Ministerial, Domestic, Non-Missionary

Typical Duties & Responsibilities:

• Maintain membership at an Every Nation church.
• Manage the department's Help Desk systems as the primary conduit of customer requests by assigning, escalating, and ensuring the timely resolution of submitted tickets.
• Perform employee onboarding, transition, and off boarding IT-related tasks, including adding, editing, and deleting users from technology systems.
• Avert, diagnose, troubleshoot, and resolve basic technology problems using the mobile device management system, department colleagues, and other resources.
• Coordinate the topics and measure the impact of the department's training programs for Nashville office staff.
• Manage the selection, purchase, configuration, and deployment of computer systems and peripherals for the Nashville office staff.
• Manage the timely repair of technology devices as needed and communicate their repair status to users.
• Manage and document the disposal of computer systems and peripherals, with an understanding of applicable electronic waste disposal regulations.
• Ensure accurate meeting notes and action items are recorded and assigned to organize the IT Department's tasks.
• Process the department's purchasing card transactions.
• Administrate Every Nation's domain name purchases, renewals, and reporting requirement.
• Watch for recurring technology issues, inform the IT Director of problems and recommend corrective actions.
• Assist the IT Director with technology projects and tasks.

Minimum Qualifying Education: Bachelor's degree in business administration or related field.

Minimum Qualifying Experience: Two years' experience in a related field

Knowledge, Skills & Abilities:

• Proficient in typical business operating systems and applications on the desktop and web. Examples include macOS, iPadOS, Windows, file management, word processing, worksheets, presentations, Internet browsers, calendaring, email, messaging, videoconferencing, and project management.
• Capable of being well-organized, attentive to detail, resourceful, and adaptable in a fast-paced work environment.
• Adept at perceiving and analyzing problems, developing alternatives, recommending sound solutions, and documenting procedures.
• Ability to work well independently and collaboratively on a team.
• Effective at communicating verbally and in writing.
• An added advantage is prior experience with Google Workspace, Zoom Workplace, and mobile device management systems.

Required Licenses/Certificates: None

Physical Requirements: Typical of any office position