Service Manager

Benefits

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Careers Advancement Opportunities

Monday thru Friday work week

Competitive Compensation

Job Summary

We are looking for a Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. This position also requires strong diagnostic skills. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, and managing required documentation.

Responsibilities

Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability

Ensure repairs and maintenance tasks are completed in a timely manner

Mentor employees on best practices for improving service techniques

Oversee day-to-day operations of the service department

Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Assisting in diagnosing vehicles, quality control over all repairs.

Qualifications

High school diploma or GED required; bachelor’s degree preferred

Valid state‑issued driver’s license and clean driving record are required

Successful completion of a pre‑employment drug and background screening

At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred

ASE Certification: While not always required, certification from the National Institute for Automotive Service Excellence (ASE) is often a preferred qualification

Skills

Customer Service: The ability to provide excellent, courteous, and effective service to customers is crucial.

Communication: Strong verbal and written communication skills are essential for explaining repairs, managing customer expectations, and maintaining rapport.

Technical Knowledge: A strong and through understanding of vehicle systems, repairs, and maintenance is necessary to effectively diagnose issues and create estimates.

Computer Proficiency: Basic computer skills are needed to operate service databases and other relevant software applications.

Sales and Problem‑Solving: The role involves upselling services, presenting options, and effectively resolving complex customer issues.

Organizational Skills: The ability to multitask, prioritize repairs, and keep records organized is important in a fast‑paced environment.

Professionalism: A high level of integrity and professionalism is expected when interacting with customers and colleagues.

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