Office Manager

Office Manager (Senior Manager Level)

The Brand Guild is an award-winning, mid-sized integrated communications agency with offices in Washington D.C. and NYC. We are looking for an energetic, organized and proactive individual to join our team as Office Manager in our DC office. This team member will work closely with the SVP of Operations and contribute significantly to the day-to-day operations of the DC office and the agency as a whole.

Note: This position is semi-hybrid, with 4 days a week in our DC office and 1 day remote.

Who You Are

• A lover of process (and improving upon processes that work to make them better)
• Someone who enjoys working high to low and wearing multiple hats equally comfortable owning space strategy and budget decisions as personally handling a hands-on fix
• Someone who works hard and more importantly, works smart
• Extremely professional able to establish a rapport and communicate with all levels of an organization from executives to junior staff
• Extremely poised able to handle sensitive information with discretion and composure
• Exceptionally organized and detail oriented with top-notch time management skills
• Comfortable managing up (and maybe sometimes herding cats)
• Fun loving (there is no lack of fun here)

What You'll Do

Facilities Management

• Serve as the true owner of the DC office space proactively identifying, prioritizing, and executing improvements rather than waiting to be asked, while also being hands-on for the day-to-day work of running a space.
• Conduct regular walkthroughs of the office to catch and resolve issues before they affect the team or clients, and maintain a polished, client-friendly environment at all times.
• Oversee and manage the day-to-day operations of the DC office, including maintaining office supply inventory, receiving mail and packages, preparing for in-office events, and handling facilities issues, maintenance, and improvements as needed.

• Manage annual office operations budget (inclusive of groceries, suppliers, and office maintenance and improvements) in coordination with the SVP of Ops.
• Serve as the main point of contact for all office management vendors, including the landlord, security, safety systems, utilities, co-tenants, and building services (e.g., cleaning, kitchen equipment).
• Provide backup front-desk coverage (buzzer, mail and package distribution, guest and delivery management) outside of standard reception hours.
• Oversee office and building storage spaces, including equipment and inventory storage.
• Provide support for in-office meetings and company events (arranging catering needs, setup, and breakdown).
• Manage trash and recycling, pest control, and dishes.
• Manage office weather-related incidents (e.g., snow/ice removal at entrances) and clean-up.

Team & Technology Support

• Manage assignment and inventory of all company computers and devices, including the full hardware lifecycle (procurement, setup, repair coordination, and retirement/trade-in). Main point of contact for Apple repairs and maintenance, and administrator of the company's Apple Business account.
• Provide basic IT troubleshooting support to team members.
• Administer team access, licenses, and renewals for core software platforms and professional subscriptions (e.g., project management and media monitoring tools), including contracts and credentials.
• Assist with employee onboarding and setup, including office access and workspace/desk assignment.

Administration & Documentation

• Draft, update, and maintain internal operations documentation (e.g., emergency action plans, office reference guides, and event or access protocols).
• Support the HR team with the planning and execution of the annual company offsite and other company events as needed.
• Manage company swag and branded-merchandise inventory (ordering, restocking, and distribution).

What You Bring

• 5+ years of experience fully and independently managing a physical office space including vendor relationships and budget ownership for a team of 40 or more, ideally within an operations or executive support role
• Impeccable attention to detail and highly organized
• High level of professionalism and poise
• Excellent written and verbal communication skills
• A "Team Player" attitude: no job is too large or too small
• Great problem solving skills
• Ability to manage multiple priorities simultaneously and the humility to ask for help when needed
• Excellent time management skills

• Desire to join a growing agency with an exciting culture and amazing group of subject matter experts

Why You'll Love Working Here

• People-first culture: A supportive, high-energy team that values creativity, collaboration, and balance
• Professional development: Annual stipend, training programs, and mentorship opportunities
• Comprehensive benefits: Fully paid medical, dental, and vision; FSA; life and disability insurance; 401(k) with 4% match
• Time to recharge: Robust PTO and paid holidays
• Hybrid flexibility: Three in-office days that foster connection and creativity
• Exciting clients: Work with best-in-class brands in our F&B portfolio

The Brand Guild is an equal opportunity employer committed to building an inclusive and equitable workplace. If you require accommodations during the hiring process, please contact [email protected].