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Samprasoft

Durham / Global

Systems Services Support Analyst

Job Description

System Services Support Analyst

Location: hybrid (1 WEEK ONSITE/MONTH) (Durham, NC, Merrimack, NH, Boston, MA, and Smithfield, RI)

Duration: long term contract

The Expertise and Skills You Bring

  • Experience managing technology environment stability and availability.
  • Knowledge of ITIL practices
  • Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
  • Experience with Agile software development methodologies, delivery projects, and implementation.
  • Knowledge of basic networking (ping, traceroute, DNS, routing) (F5 or AVI experience a plus)
  • Experience with search and analytics engines (Splunk, ELK)
  • Experience with Linux and Windows operating systems
  • Experience with workflow design, data analysis, and requirements identification/specification
  • Experience with cloud-based technologies including SaaS solutions for cloud providers
  • Experience with CI/CD pipelines and associated technologies
  • Experience with PowerShell and Python scripting
  • Experience with programming languages including Java.
  • Production support experience systems
  • Demonstrated creative and abstract thinking
  • Experience with docker, cloud-computing / cloud services platforms (e.g., AWS, Azure, etc.)
  • AWS Certification a plus
  • Good communication (written and verbal) and interpersonal skills
  • Positive relationship management and facilitation skills
  • Strong analytical and/or project management skills required
  • Ability to provide 24x7 support for the production environments
Apply Now

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