Service Advisor

As a Service Advisor , you’re one of the most important team members at Norm Reeves Toyota Dallas . You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with the Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do: Greet guests as they arrive in the Service drive

Communicate empathetically with guests about their vehicle

Offer solutions and added services to guests

Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest

Provide timely follow-up progress of each repair order and contact guests with repair changes

Analyze quality control reports and maintain a high Customer Service Index Score

Process monetary transactions

What You’ll Need: Full time availability. You’ll also need to be at least 18 years old.

A valid driver’s license and acceptable driving record

Creative, positive, team player attitude

Ability to analyze situations and make win-win business decisions

Honesty, empathy, and exceptional communication skills

Leadership skills in team-based and independent settings

Benefits & Employee Perks Medical, Dental, Vision, and Complimentary Life Insurance

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Accident, Critical Illness)

Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr