Customer Service

Customer Service RepresentativeAs one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications to fill our next training class.At IMG, we refer to the Customer Service Representative as an Assistance Coordinator. They are responsible for ensuring an excellent level of customer service and productivity with all inbound and outbound communication. Types of inquiries include answering benefit questions, making updates to policies, helping customers set up a new claim and giving claim status on existing claims.Job DetailsLocation: Position will start in-office during training. Will have the opportunity to transition to remote upon successful completion of training and meeting department eligibility requirements -- the targeted estimate is at 6 weeks but could take additional timeMust be willing and able to commute to the Indianapolis office on a daily basis until the eligibility requirements to work remote are metIn order to work from home, individuals must have a designated workspace in a room with a door and high-speed internet.Base Pay: $17.00 per hour plus participation in the monthly performance bonus plan if qualifications are met*After training is completed, several different 8-hour shifts will be available, ranging from 8:00 am to 9:00 pmQualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.PerksMonthly performance bonus up to 30% of monthly base pay based on 40 hours per week (*must meet department standards and qualifications)Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance401k Plan with company matchPaid Time OffFree Employee ParkingCasual Dress EnvironmentTuition Reimbursement PlanDuties and ResponsibilitiesAnswer and address a high volume of inbound communication (phone, email, online chat, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA complianceProvide professional and courteous outbound communication as instructedDocument contact outcomes in customer relationship management toolAvailability to work some holidays and weekend days. Job may require flexible scheduling to grow in the companyMentoring and helping new employees when askedAssist in special projects or tasks as neededQualifications1 year of experience in a customer service role analyzing and solving internal and external customer issuesBasic level of proficiency in Microsoft Office Suite softwareProfessional interpersonal, written, and oral communication skillsDemonstrated ability to multi-task - navigate systems on dual monitors and type while on a callGlobal geographical and cultural awarenessSelf-motivated with proven ability to maintain positive attitudeStrong stress management and ability to work in a fast-paced environment.Analytical and problem-solving skillsPreferred SkillsBilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not requiredIMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.