IT Support Technician - Information Technology - Shift 1

This position will report to the: Manager

FLSA Status: Non-Exempt

Shift: 1

Employment Category: Hourly

Pay Range: $28.00- $32.00

THE ROLE

This position will report to the: Manager

Travel requirements: N/A

FLSA Status: Non-Exempt

Shift: 1

Employment Category: Hourly

Pay Range: $28.00- $32.00

STRONG HISTORY. EXCITING FUTURE

Bolthouse Fresh Foods is a leader in carrot production, serving as a grower, packer, processor, and shipper. Headquartered in Bakersfield, California, we are a proud employer to 1,600 dedicated individuals. Since 1915, we have been committed to growing and producing high-quality carrots, and today, we are one of North America's largest growers and distributors of fresh carrots for cooking and snacking. Additionally, we supply premium natural ingredients for the food and beverage industry. With over a century of excellence, Bolthouse Fresh products are available at major retailers across North America.

Bolthouse Fresh Foods has approximately 1,600 employees.

WHAT YOU’LL BE RESPONSIBLE FOR IN THIS ROLE

The IT Support Technician will work various shifts supporting multiple locations across the United States. The users you will be supporting utilize technologies that include, but are not limited to, Microsoft Office, Windows End Points, RF and mobile Devices, and Network-Attached Printers. The IT Support Technician will also be responsible for level one application support, working independently and following the department SOPs and guidelines.

Provide users with technical support, responding to their needs and questions working independently under the department guidelines and SOPs.

Work with IT Infrastructure teams to support the rollout of new end user technology initiatives, office moves and technology enhancements.

Respond to technical emergencies and prioritize support calls efficiently and effectively.

Continuously maintain, update, and improve the documentation and SOPs for end user technologies.

Problem isolation and diagnosis for all desktops, some server and network problems

Perform Windows desktop systems support.

Install, upgrade, and configure network printing, software tools, AD basic user security set-up, and Exchange accounts.

Provide tier-one technical LAN support.

Maintain knowledge of the latest technologies

Back up the Service Desk during high-volume situations.

Performs other duties as needed or assigned

WHAT WE’RE LOOKING FOR

Required Skills and Abilities

Comprehensive knowledge of PC Hardware (Desktop/Laptop troubleshooting & diagnostics)

Knowledge of PC best practices for preventative maintenance

Experience with PC peripheral troubleshooting & diagnostics

Knowledge of Anti-Virus product support (virus and spy-ware cleaning)

Knowledge of Microsoft Windows 10/11 and MSO365.

Excellent customer service skills

Excellent communication skills (written and verbal language skills)

Good documentation skills (ability to enter detailed information clearly and concisely into a ticketing application)

Ability to explain technical concepts to non-technical users

Analysis & Decision-making skills (ability to make sound independent judgments, e.g. when to upscale user issues)

Ability to prioritize multiple requests and work effectively in a fast-paced environment.

Strong organizational skills and attention to detail.

Ability to maintain confidentiality and handle sensitive information appropriately.

Team player (experienced working as part of a Customer Support/Help Desk Team)

Proven analytical and hardware/software troubleshooting abilities.

Ability to learn

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