Infrastructure Engineer

Infrastructure EngineerInfrastructure Engineer (Recording Engineering) provides senior level technical expertise and operational leadership across critical Trader Voice Services and regulatory call recording infrastructure.The role requires deep engineering knowledge across voice capture systems—including NICE, Verba, Proteus, Continuity Replay, and Vodafone recording components—as well as the ability to guide L1 delivery teams and manage engineering work through structured Jira boards.The engineer will support complex integration across trader voice environments, IP Telephony, Unified Communications (UC), Voice as a Service platforms, MS Teams capture, and video technologies.A strong understanding of enterprise software/hardware architecture in regulated financial environments is essential.This team supports Wells Fargo's regulated voice recording environment, which is responsible for capturing and retaining specific trader and business communications to satisfy regulatory and compliance requirements. The team owns the platforms and infrastructure that facilitate voice recording across several critical technologies.The environment currently consists of a mix of cloud-based and on-premises recording solutions, with approximately 4-5 major products supporting the voice recording ecosystem.This is an Infrastructure Engineer role focused on both engineering and operational support. The engineer will be responsible for:Platform maintenance and lifecycle managementInfrastructure upgrades and modernization effortsVulnerability remediation and patch managementSystem health monitoring and operational supportEngineering design and implementation activitiesSupporting migrations and strategic platform initiativesCurrent Initiatives:Modernization of the trader voice recording environmentMigration activities related to data center closuresPlatform consolidation efforts as legacy vendors are phased outUpgrades to newer transcription and voice analytics capabilitiesMigration of components into Wells Fargo's internal cloud environment utilizing virtualized infrastructure and OpenShift platformsOne major initiative involves transitioning away from a legacy recording vendor and adopting a dual-vendor strategy utilizing Cloud9 and IPC technologies.The team supports multiple components across the trader voice ecosystem, including:Voice recording platformsTrader voice infrastructureRegulatory recording technologiesIPC trader communication solutionsCloud9 Symphony environmentMicrosoft Teams capture and recording integrationsVoice archiving and transcription solutionsVirtualized infrastructure supporting recording platformsThe team's primary recording platform today is Verba (Verint), making experience with Verba Financial Compliance highly desirable.EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."