Client Support Specialist

CLIENT TECHNICAL SUPPORT SPECIALIST Location: Farmington, CT

Pay: $22–$25/hour, based on experience

Employment Type: Long-Term Temporary, with potential for permanent hire

Schedule: First Shift

We are seeking a professional, personable, and tech-savvy Client Technical Support Specialist to assist clients with technology products and solutions. This role involves troubleshooting product, printing, and connectivity issues, guiding clients through solutions, and escalating issues to field technicians when needed. Strong communication skills and a polished phone presence are essential. Training on company product is provided.

RESPONSIBILITIES Serve as a primary point of contact for clients requiring product support

Troubleshoot printing, connectivity, power supply, paper jam, and other basic technical issues

Guide clients through troubleshooting and product-use solutions by phone

Identify issues requiring additional technical support and coordinate escalation to field technicians

Ask effective questions to understand and diagnose client issues

Document support interactions and troubleshooting steps accurately

Develop a strong understanding of the products and technology being supported

Provide a consistently professional and positive client experience

QUALIFICATIONS Previous experience in customer service, client support, technical support, help desk, or a similar professional environment

Fluent in English with excellent verbal and written communication skills

Strong, professional phone presence

Personable and confident working directly with clients

Technically savvy with the ability to learn new products and systems quickly

Strong troubleshooting and problem-solving skills

Able to explain technical information clearly to non-technical users

Professional, patient, and solutions-oriented

Strong attention to detail and follow-through

IDEAL CANDIDATE We are looking for someone who combines strong customer service instincts with genuine technical aptitude. The right person will be comfortable speaking with clients, handling questions professionally, troubleshooting issues, and taking ownership of getting the client to a resolution.

INDA

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