Technology Integration Coordinator

Job Title User Support Analyst (NS) – Position Number 60035009 – Grade DT06

About Us The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work The North Carolina Museum of Natural Sciences is seeking a dynamic, efficient, and enthusiastic individual to join our team as a Technology Integration Coordinator. The Technology Integration Coordinator is responsible for developing and managing the applications, databases and IT systems, needs, capabilities, and solutions for the NC Museum of Natural Sciences. This position acts as application administrator and configures, supports, and tests various solutions, develops and supports digital storage solutions, and other related software in collaboration with the museum’s leadership and throughout museum sections. Works to integrate solutions as necessary with the Science Data Administrator as needed. This role provides back-end support for museum technical applications, exhibition development and maintenance, data storage and sharing, support of stakeholders and end users, creates solutions for technical problems, supports museum technical projects, provides website support, manages the AWS environment, and services analytical needs. Additionally, this role is responsible for analyzing and advising on IT solutions, modernization, cybersecurity, and sharing of data with internal and external partners. This position also manages the museum’s SharePoint sites and provides training to staff on a variety of IT needs to include the use of AI and other state-approved tools. These functions serve to assist the museum in meeting its mission through enhancing the functionality of staff and working to consolidate museum technical operations. This position has no direct reports but will oversee the work of related staff, volunteers, and interns across several work units.

Key Responsibilities Serve as the museum resident expert in technology integration & IT Coordination.

Configure, test, administer, and maintain current software and applications in accordance with DNCR procurement and DIT security guidelines

Design, test, document, and implement configurations to support new and emerging requirements

Inventory, evaluate, prioritize, and schedule all user requests prior to coordinating project implementation with affected users

Lead product troubleshooting as the museum liaison with external system vendors and NCDIT such as software companies and aggregators, escalating issues appropriately according to need

Supports the preparation of digitization plans, budgets, reports, and supports the delivery of planned goals.

Manage web hosting environments, including domain setup, server provisioning, SSL certificate installation and renewal, and ongoing server monitoring and maintenance.

Knowledge, Skills, and Abilities / Management Preferences Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Recruitment Range: $65,607 - $73,880

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required.

Applicants who possess the following are preferred:

Demonstrated experience collaborating with stakeholders, internal and external, to integrate technology solutions.

Demonstrated work history of researching, proposing, and implementing software or applications for business purposes.

Demonstrated ability with modern programming languages like PHP and the Laravel Framework, as well as JavaScript and Python.

Position / Physical Requirements Weekly schedule: Monday – Friday, 8:00am-5:00pm

This position is located at: 11 W Jones Street Raleigh, NC 28512

Minimum Education and Experience Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution PLUS one year of experience in the information technology field related to the position’s role;

Associate degree in computer science or an IT related field from an appropriately accredited institution AND two years of experience in the information technology field related to the position’s role;

High school or General Educational Development (GED) diploma AND four years of experience in the field of technology related to the position’s role;

OR an equivalent combination of education and experience.

Company Culture and EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace.

DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies.

Join a team that welcomes, values, respects and supports all members of our work community.

Recruiter Contact Recruiter: Mike Peele Email: [email protected]

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