Customer Service Representative

Customer Service AssociateExpress Employment Professionals – Brooklyn, NY is seeking a dedicated and reliable Customer Service Associate to join a growing company in the New York City area. The ideal candidate is personable, organized, and able to handle customer inquiries efficiently while maintaining a positive and professional attitude.Job DescriptionAs a Customer Service Associate, you will serve as the first point of contact for customers, providing support, resolving issues, and ensuring every client has a positive experience. You will work collaboratively with internal departments to ensure smooth communication and timely solutions.Key ResponsibilitiesRespond to customer inquiries via phone, email, or in personProcess orders, returns, and account updates accuratelyHandle complaints and provide appropriate solutions in a timely mannerMaintain customer records and update databases with current informationCollaborate with team members to improve service quality and efficiencyPromote products or services when appropriate to enhance customer satisfactionRequirementsExperience – Prior experience in customer service, call center, or retail environment preferred Communication – Strong verbal and written communication skills Technical Skills – Proficiency with MS Office and data entry systems Problem-Solving – Ability to stay calm and solution-oriented under pressure Teamwork – Collaborative attitude with strong interpersonal skills Commute – Must reside within a reasonable distance (60 minutes or less commute)About Express Employment ProfessionalsAt Express Employment Professionals – Brooklyn, we match talented candidates with top employers across New York City. We offer a range of opportunities from entry-level to skilled professional roles and are committed to helping you achieve your career goals.We are an Equal Opportunity Employer, dedicated to diversity, inclusion, and fair hiring practices.