IT Technician

IT TechnicianVPI Compounding Pharmacy is looking for a motivated IT Technician to support daily technology needs across the company. This role will assist with computers, printers, user access, internal systems, hardware setup, inventory tracking, cybersecurity support, and HIPAA-related IT security. We are looking for someone who is proactive, organized, and able to explain technical information in a clear and simple way to employees who may not be familiar with IT terminology.Key ResponsibilitiesSet up, maintain, and troubleshoot computers, printers, mobile devices, and other IT equipment.Assist with assigning, updating, and removing user access across company systems.Triage, track, and resolve IT support tickets while providing clear communication to internal staff and external portal users.Support internal portal needs and help troubleshoot user issues.Maintain accurate IT inventory records for hardware, software, and assigned equipment.Run or repair established IT scripts for routine tasks and assist with standard software installations and endpoint management.Support cybersecurity practices by ensuring user workstations, accounts, and computer use follow basic company cybersecurity policies and HIPAA standards.Be willing to explore responsible uses of AI tools to assist with IT responsibilities, troubleshooting, and process improvement.Explain technical issues clearly to employees with varying levels of technical experience.QualificationsAssociate's/Bachelor's degree in a Computer Science-related field, or equivalent professional experience in IT support, Cybersecurity, System Administration, or DevOps preferred.Basic experience with IT hardware, computers, printers, software, and troubleshooting preferred.Interest or experience with AI tools, cybersecurity, automation, endpoint management, or process improvement preferred.Strong communication skills and ability to support employees with different levels of technical knowledge.Strong attention to detail, organization, follow-through, and problem-solving skills.Ability to work well with multiple departments in a professional healthcare setting.Preferred ExperiencePrinter and computer troubleshootingGoogle Workspace administrationEndpoint managementBasic network troubleshootingCybersecurity or HIPAA security supportAI tools or automation toolsFirewall/router experienceBasic scripting, software installation, or DevOps supportPhysical DemandsMust be able to sit or work at a computer for extended periods.Must be comfortable being on your feet for portions of the day.Must be able to lift and carry up to 25+ lbs.Occasional bending, stooping, reaching, or climbing may be needed for hardware setup or maintenance.Benefits:Company-paid health, dental, and vision insurance401(k) plan with employer match6 paid company holidays per year32 hours of PAID floating holiday time per year, separate from PTOPaid Time Off (PTO) accrualTuition and certification reimbursement programsRTD EcoPass for public transportationCareer growth opportunities with hands-on training and advancement supportEqual Opportunity EmployerVPI Compounding Pharmacy is an Equal Employment Opportunity (EEO) employer. It is the policy of VPI to ensure and provide equal opportunity for all qualified persons employed by or seeking employment with VPI without regard to race, color, creed, religion, sex, sexual preferences, national origin or ancestry, age, marital status, veteran status or non-job-related handicaps. This policy shall extend to all areas of personnel activity, and the employment relationship, including recruitment, job assignment, promotion, layoff, termination of employment, training, upgrading, transfers, compensation, benefits, educational opportunities, and other terms and conditions of employment. VPI recognizes its obligation to actively promote such opportunity and to take all reasonable and necessary action to ensure that these objectives are effectuated.