Job Description

Help Desk TechnicianResponsibilities:Troubleshoot standard and clinical specific industry hardware and software, network, VOIP phones, desktop, and server related issues in-line with Service Desk protocolsProvide support to all incoming requests to the service deskPerform regular follow up with users and managementFollow all Service Desk policies, standards, and proceduresDocument and/or improve procedures relating to standards and policiesOther IT related duties as assignedSpecial projects as assigned (i.e Imaging, Shipping etc.)Excellent written and verbal communication skills, phone and deskside etiquetteWork in a collaborative team-oriented environmentExercise analytic, problem solving, and troubleshooting skillsSome travel may be requiredExperience:1 year plus of healthcare helpdesk support or related relevant experienceAssociates Degree in Computer Science or related computer discipline or equivalentExperience in Microsoft Windows OS enterprise environments (Windows 7 and 10)Knowledge of office automation products and computer peripherals, such as printers and scannersProficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)Preferred Certifications: MCSA: Windows 10, CompTIA A+ / Network +Experience with digital x-ray sensors and other clinical specific technology (Preferred)Comfortable working independentlyMid-Level Job Type: Direct Hire Job Location: Metro Detroit

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Help Desk Technician (Multiple Openings)

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