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HJB Travels

Akron / Global

Customer Service Representative

Job Description

Customer Service Representative Travel Industry (Flexible Schedule)

Akron, Ohio, United States

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:
  • Handle customer inquiries via phone and email
  • Assist clients with travel questions, reservations, and general support
  • Provide accurate information regarding destinations, policies, and procedures
  • Maintain professional and courteous communication at all times
  • Follow established company processes and service standards
  • Document customer interactions as needed
Qualifications:
  • Strong verbal and written communication skills
  • Customer service experience preferred, but not required
  • Ability to work independently and manage time effectively
  • Basic computer skills and comfort using online systems
  • Attention to detail and a customer-first mindset
  • Interest in the travel industry is a plus
What We Offer:
  • Flexible scheduling options (part-time or full-time)
  • Training and ongoing support
  • Opportunities for advancement within the travel industry
  • Supportive and team-oriented work environment
Apply Now

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