Information Technology_USA - USA_Developer

MSP Owner: Rob Finton Location: Springfield, MO

Duration: 6 months

Skill ID: 10658093

Competencies: 6-8+ years experience IBM/HCL Websphere Commerce suite (Must have) Digital: Site Reliability Engineering (SRE) WCS developer/Sr developer skills Must have: Web Commerce Application Support experience Experience in supporting (L2) eCommerce platform (WCS 8.x) and enterprise applications. Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization.

Role Description Job Summary: We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications Technical Skills:

3-5 years of experience in application support or technical support roles

4+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills

Basic knowledge of Linux UNIX systems and command line operations

Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers), Springboot and ReactJs

Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience:

Proven experience troubleshooting e-commerce application issues including but not limited to order processing and payment gateway failures

Shopping cart and session management problems

Product catalog and inventory synchronization issues

Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management

Knowledge of feed file processing and data integration workflows

Understanding of multi-tier application architectures and component interactions

Operational Skills:

Experience with incident response and issue resolution

Knowledge of ITIL processes including incident, problem, and change management

Ability to work in 24x7 shift-based support environment

Experience with escalation procedures and vendor support coordination

Key Responsibilities Incident Response Troubleshooting:

Respond to production incidents and alerts within defined SLA timeframes

Perform initial analysis for application performance and functionality issues

Troubleshoot order processing failures, payment gateway issues, and checkout problems

Investigate and resolve cache-related issues affecting product data and pricing

Analyze application logs to identify patterns and resolve recurring issues

Coordinate incident response activities and communicate status to stakeholders

Monitoring Performance Management:

Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)