Customer Service Representative

The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.

ESSENTIAL RESPONSIBILITIES For Warehouse Customer Service

Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)

Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)

Manage customer information using Warehouse Management System and Microsoft Office tools

Monitor damaged and/or on-hold product, notify vendors and work with OFRs

Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes

Research, resolve and communicate customer, inventory, order and inbounds discrepancies

Complete daily and/or monthly customer reporting documentation

All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

1 – 2+ years of customer service or related experience preferred

High School diploma or equivalent education/work experience preferred

Proficiency in Microsoft Office tools, data entry and internet application experience preferred

Previous experience with Warehouse Management System (AS400) preferred

Capabilities

Ability to work in a fast-paced, team-oriented environment

Excellent verbal and written communication skills

Patience and adaptability

Conflict resolution and technical proficiency

Problem-solving and time management skills

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

Hear, read and comprehend, write and communicate

Continuously sit, type and perform repetitive wrist motion

Occasionally stand, walk, bend, squat/kneel, twist/turn or reach

Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect

Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust

Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team

Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity

Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

Experience Fulfillment At Odw Logistics.

INDHR

#J-18808-Ljbffr