Information Technology Technician

Office: Long Island City, NY (daily travel to client sites in NYC required)

Salary range: $55,000 – $65,000

Reports to: Basim Sharhan, IT Manager

Recruiter: Kate Lewis, People Ops Program Manager

Please apply on LinkedIn and send resume and cover letter to [email protected]

Overview

TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you’ll design, maintain, and troubleshoot the hardware and software of our customers’ building management systems. You’ll provide technical support both in‑house and on‑site, perform upgrades and preventive maintenance, and assist with training non‑technical staff in troubleshooting techniques.

This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver’s license.

Responsibilities

Perform preventative maintenance on servers and workstations at customer sites

Install and configure desktop and laptop computers, peripherals, and related hardware

Integrate devices into network environments and test software applications

Provide Tier 1 hardware and software support for Windows devices

Deliver on‑site technical support and ensure client satisfaction during deployments

Document all work assignments, resolutions, and client approvals

Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation

Troubleshoot hardware, software, and connectivity issues for end users

Support users with MS Office, antivirus tools, mobile devices, and peripherals

Use remote desktop software to resolve issues or walk clients through solutions

Act as a liaison between customers and internal IT staff for accurate problem interpretation

Maintain accurate ticketing and reporting in the help desk system

Qualifications

Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent).

Customer Service: Strong interpersonal, customer service, and follow‑up skills with a focus on user satisfaction.

Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non‑technical users.

Work Style: Self‑motivated, reliable, and able to work independently while managing multiple priorities.

Operating Systems: Hands‑on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019.

Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications.

Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android).

Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts.

Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus.

Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices.

Other: Valid driver’s license and ability to travel daily within the New York metropolitan area.

Preferred (Nice to Have)

CompTIA A+, Network+, or equivalent certification.

Exposure to Active Directory (user accounts, password resets, group membership).

Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.).

Familiarity with basic IT asset management and inventory tracking.

Why Join TEC?

Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York’s most iconic projects. At TEC, you’ll join a collaborative, future‑focused team with opportunities for growth, training, and long‑term career development.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology and Customer Service

Industries

Engineering Services, Automation Machinery Manufacturing, IT System Custom Software Development

Benefits

Medical insurance

Vision insurance

401(k)

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