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Kelly

Pasadena / Global

Customer Service Representative

  • $24.000 - $34.000

Job Summary

Salary Range:
$24.000 - $34.000
Apply Now

Job Description

Pay Rate: $21.00 per hour

Commitment: 6-month assignment

Job Summary

We are currently seeking two compassionate and reliable Bilingual Customer Service Representatives to join our team in Pasadena. This is an in-office, call center–based role supporting high-needs In-Home Supportive Services (IHSS) recipients, including seniors and individuals with disabilities. Many calls involve urgent or emergency situations requiring immediate assistance and problem-solving.

Key Responsibilities

  • Answer inbound calls from IHSS recipients requiring urgent back-up homecare support when their assigned provider is unavailable.
  • Assist seniors and individuals with disabilities in locating replacement homecare workers.
  • Provide guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal.
  • Connect callers with appropriate community resources based on their needs.
  • Accurately document calls, actions taken, and follow-ups in internal systems.
  • Communicate clearly and compassionately with individuals experiencing high-stress situations.

Qualifications

  • Bilingual in Spanish (a plus).
  • Prior call center or high-volume phone experience preferred.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to remain calm, professional, and empathetic in urgent or emergency situations.
  • Reliable and able to commit to a minimum of 6 months.
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