Admin MA

Administrative Medical Assistant

Recently named one of Arizona's Top Workplaces, Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 51 providers, 11 sites and over 250 employees providing assessment and treatments for rheumatological, podiatric, and electromyography patients. Our providers work together to keep patients healthy, and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department.

Our vision is to provide the best Rheumatology care, anywhere and, to balance sustainable operation with the highest possible level of patient care.

We are seeking an ambitious, friendly, positive, and compassionate Administrative Medical Assistant to join our team.

The Administrative Medical Assistant (Admin MA) acts as liaison between the AARA Physician / Provider Team and patients. The Admin MA facilitates messages, documentation, authorizations, prescriptions and assessments and, either reactively or proactively as the situation demands, communicates directly with patients to ensure all necessary information, authorizations and documentation are in place for future interactions with the organization or appropriate third-party organizations.

Responsibilities

• Processing Patient Messages
• Understanding and escalating patient issues as necessary to AARA Provider(s)
• Liaising with patient(s) to ensure medications are authorized, ordered and available for pickup
• Liaising with Provider(s) to ensure reviews are completed and relevant information and communicating with patient as required
• Ensuring all communication and messages are HIPAA compliant
• Processing Assessments / Documentation
• Ordering lab/radiology assessments
• Escalating abnormalities to Provider(s) for assessment
• Facilitating provision of medical records to patient or third party as required
• Verifying Prior Authorizations
• Liaise with Prior Authorizations department to facilitate the provision of assessment, medication and/or infusion orders
• Processing Medication Refills / e-Refills
• Facilitating medication refills under Provider guidelines and parameters
• Ensuring validity of refill request and escalating concerns to Provider(s)
• Preparing approved requests for Provider signature
• Follow up Tasks
• Cleaning all Provider charts to ensure all pending assessments and/or documentation is in place prior to follow-up appointment

Requirements

Knowledge, Skill, Training and Experience to do the Job

Essential

• Proven, successful experience in supporting medical professionals
• Excellent verbal and written communication skills
• Proficient in the use of computer applications, including detailed experience with at least one EHR system
• Familiarity with insurance billing and medical coding
• Proven multi-tasking proficiency
• Must be personable and professional.
• Must be able to handle a stressful workload with changing priorities
• Degree, MA certificate from an accredited institution or equivalent sector experience

Desirable

• Experience in a role focused on liaising between patient and Provider / Healthcare Organization
• Experience in utilizing EHR system