IT Technician

Provide Tier 1 and 2 support

User account management

Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)

Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments

Set up and install workstation hardware, and software for end-users

Provide remote end-users support to employees

Operation of assigned IT systems

Create knowledge base articles

End user support

Support of facility physical security systems

Enforce IT and security procedures and policy

Network support experience

Support of IT security

Other duties as assigned

Requirements 0 - 3 years of IT Support.

Understanding of User administration (i.e., RBAC)

Excellent communication and customer support skills

Computer break/fix/upgrade

Windows 11

Ability to diagnose and resolve basic IT technical issues

Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)

Identifies, researches, and resolves technical problems

Help Desk Support software experience

Inventory control

Good understanding of computer systems, mobile devices, and other tech products

Candidates must be able to obtain and maintain a Public Trust clearance.

Candidates must have lived in the United States 3 out of the past 5 years.

Core Competencies Demonstrates proficiency in providing Tier 1 and 2 IT support, including user account management, troubleshooting, and remote assistance. Familiar with Microsoft Technology Stack and capable of enforcing IT security policies while maintaining excellent customer support.

Highest-signal resume keywords Tier 1 And 2 Support

User Administration (RBAC)

Microsoft Technology Stack (Windows, AD, O365, Intune)

Help Desk Support Software Experience

Public Trust Clearance

ATS Optimization Keywords Hard Skills Troubleshooting

Computer Break/Fix/Upgrade

Windows 11

Inventory Control

System Upgrades

Workstation Hardware Installation

Basic Deployments

End User Support

Technical Problem Resolution

Knowledge Base Article Creation

Soft Skills Excellent Communication Skills

Customer Support Skills

Certifications & Qualifications Public Trust Clearance

Industry Keywords IT Support

User Account Management

Helpdesk Incidents

Remote Support

IT Security Procedures

Tools & Technologies Help Desk Support Software

IT Security Systems

Physical Security Systems

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