Retail Supervisor

Overview At David’s Bridal, we empower our customers and our employees to stay true to their dreams. We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience. The Operations Supervisor supports the Store Manager in execution of store goals, Five-Star Customer Service, and profitability through program execution and operational excellence. The Operations Supervisor is a dynamic, attentive leader who mentors the Customer Service Representatives (CSRs) team, sets expectations for Five-Star Service, and adheres to standard operating procedures to ensure flawless execution of core processes and programs including receiving, inventory tracking, and welcomedesk procedures.

Join a company that dominates its category, delivering strong product leadership and high customer service scores in retail. We Make Dreams Happen!

Responsibilities Lead and model a customer-first culture across all roles and execute customer service strategies to deliver a Five-Star Customer Service experience.

Drive efforts to build customer relationships and maximize appointments.

Ensure flawless execution of all welcome desk activities.

Resolve customer service issues independently using a defined model; partner with Store Manager, Sales Manager, or Contact Center as needed.

Respond promptly to customer questions with product and service information.

Support receiving, inventory management, and housekeeping to maintain Five-Star service.

Engage with customers to validate their experience and resolve issues in the moment.

Motivate store teams, direct reports, and project members; recognize and coach CSRs to perform at a high level.

Maintain professional appearance and coach team on Dress Code policy.

Lead CSRs to achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership.

Execute sales plans in partnership with the Store Manager; drive sales through KPIs and balanced performance metrics.

Instruct and mentor Stylists and store team on floor management and sales leadership.

Contribute to weekly store sales goals and identify root causes of issues to implement solutions with Store Manager support.

Prioritize critical business issues, remove roadblocks, and monitor inventory management, special orders, layaway, and repairs to uphold first-quality standards.

Oversee training processes for CSRs and implement new processes and programs as assigned.

Ensure a beautiful store with flawless merchandising execution and maintain housekeeping standards on selling floor and back room.

Communicate a clear vision and expectations; adapt leadership style to support team members.

Monitor task completion in the Task Management system and verify inventory quality on arrival and at sale.

Coordinate with Store Manager on bi-annual inventories and loss prevention processes; manage payroll within budget by monitoring timesheets and schedules.

Drive effective scheduling to maximize sales and customer service; participate in quarterly action plans with Store Manager; support ongoing development and training.

Ensure CSRs are trained using CSR/Receiving training modules and tools; coach employees to reach their potential.

Solicit feedback to foster continuous improvement and celebrate achievements to inspire the team.

Provide a safe, respectful work environment and be open to coaching and feedback.

Resolve problems with effective solutions and maintain a customer-focused culture.

Physical Demands Stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; talk and hear customers.

Occasionally lift up to 25 pounds; ability to read, use computer and electronic devices for long periods.

Education & Credentials High school diploma or equivalent required.

One-year retail supervisory experience preferred in apparel or a specialty store.

Prior experience with computerized POS system.

Full-Time Opportunity - Benefits Rewarding environment and competitive pay

Generous team member discount after first pay period

Dayforce Wallet – Get Paid Early

Health/Dental/Vision Insurance

401K Program

Paid Vacation, Sick Days & Holidays

Pet Benefits

Equal Opportunity David’s Bridal embraces Diversity, Equity, and Inclusion and seeks to build a workforce that reflects the customers we serve. We are committed to a culture where all forms of diversity are celebrated and valued. We encourage applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at [email protected] or 610.943.6200.

Disclaimer: The preceding job description highlights the general nature and level of work performed. It is not intended to be a comprehensive description of all duties, responsibilities, and qualifications. Actual duties may vary.

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