Warehouse Supervisor

Warehouse Supervisor

Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world's leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, KODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

This position is Career Level 19L located in Fort Worth, TX with a Role Classification of Fully On-Site. Role Summary The Warehouse Supervisor is responsible for providing leadership and direction to ensure that the receiving, picking, packing, and shipping of all Inbound and Outbound freight is processed effectively and efficiently. The Warehouse Supervisor responsibilities include planning and directing all phases of the Inbound and Outbound processes, identifying "best methods", and developing/implementing updated processes to achieve increasing success toward specified metrics at the Parts Distribution Center (PDC).

Operational - 45% of the time

Oversees inbound and outbound processes as well as manpower planning to ensure efficient and accurate receipt of inventory and delivery of product to customer

Oversees the claims, core and factory returns, and buyback processes from the operational perspective to ensure compliance with the company policies and procedures while also completing the appropriate documentation

Respond to dealer inquiries regarding parts orders, tracking information, quality, and general PDC questions

Act as a liaison between the dedicated carrier and the PDC to resolve issues

Ensure all Outbound orders are properly classified and shipping papers are created

Conduct regular Layered Audits on the Inbound/Outbound processes and communicate findings to warehouse employees and management staff

Assist with the Inbound/Outbound process training

Conduct monthly review sessions with employees regarding their quality, productivity, attendance, and safety performance

Maintains and submits records of employee attendance, verifies information, and reports to the site payroll administrator

Maintains employee training plans, certifications, and other pertinent workplace documentation

Works with the Outbound, Inbound, and Inventory Leads to achieve daily objectives, examines and identifies best methods, suggests process improvements, and implements updated procedures

Investigate billing/Outbound errors relating to parts distribution for the Finance Team

Traces possible stocking or receipt errors and warehouse refusals, and reconciles inventory discrepancies and location assignments to ensure maximum quality of available parts and service

Provides training for each team member and ensures that they perform duties in compliance with established quality procedures, safety requirements, and all Standard Work documentation.

Assists the Warehouse Operations Manager in contacting dealers, liaison between dealers and carriers to resolve all conflicts that may arise from freight loss or damage claims, contacts any on-going suppliers, reviews packing and shipments, and takes appropriate actions to ensure dealer satisfaction

Evaluates carrier routings and relations, operating efficiencies, modes of transportation, procedures, timelines, fiscal and operational objectives

Works with the Outbound Lead to group deliveries and create Goods Issue transfer orders

Reports all packaging concerns to the appropriate personnel in a timely fashion

Coordinates repacking for Inbound part numbers when appropriate

Processes scrap in concert with scrap vendors, executes inventory scraps, location reports, location management projects, and other procedures to maintain a current scrap inventory status in accordance with environmental regulations

Arranges and conducts disposal of hazardous waste materials according to environmental regulations

Reviews the buyback schedule and works with the Returns Administrator to maintain a steady flow of work providing an increased level of dealer service

Supervisory

45% of the time

Coaches team members to be motivated and engaged regarding achievement of efficiency and accuracy targets

Acts as a change agent by modeling desired behaviors, promoting two-way communication, sharing best practices, serving as first point of conflict resolution on process questions, and cultivating a culture of feedback between team members and management

Promotes an atmosphere where employee contributions are valued and considered an integral part of providing exceptional service to customers

Resolves employee conflict in line with company guidelines and policies and confers with HR when necessary

Works with other PDC Operations to ensure they are in compliance with Health and Safety Legislation. Ensures that all safety, HazMat, and housekeeping procedures are developed, implemented, followed, and reviewed periodically for effectiveness

Ensure process discipline by conducting audits and work observations

Gathers, analyzes, prepares, and presents department performance to PDC Manager as required; including operational performance and budget performance. Recommends solutions to variances as necessary

Examines current warehouse methods, identifies best methods, suggests process improvements, and implements updated processes and procedures within the warehouse functions, in cooperation with Lead persons and other warehouse staff

Prepares, monitors, and takes action to ensure that operational budgets for direct area of responsibility are achieved

Schedules employee vacations within the department while maintaining a continuous level of service to our customers

Strategic

10% of the time

Works in concert with the PDC Manager with short and long term planning, budgeting, expense control, and successful implementation of overall PDC business plan

Monitors the effectiveness of preventive maintenance activity toward safety and operational goals in conjunction with Facility Engineer

Qualification requirements

5 + years of experience at a distribution or warehouse facility

3+ years of supervisory/leadership experience in a warehouse setting

Required Education: High School Diploma

Desired Education: Bachelors Degree

Skills

Analytical and conceptual thinking

using logic and reason, creative and strategic

Communication skills

interpersonal, presentation and written

Computer savvy

skilled in the use of software

Integration

joining people, processes or systems

Influencing and negotiation skills

Problem solving

Resource management

Specialized Skills (required)

Knowledge of distribution/warehousing practices and procedures

Knowledge of Lean methodologies

Knowledge of wave and batch processing

Demonstrated continuous improvement efforts

Strong understanding of the industry parts systems and operations

Knowledge of computer systems

Experience in establishing and holding employees accountable to specified KPIs

Facility Equipment Training

Facility Safety Training

HazMat Training

Formal OSHA or WHMIS training

Desired Skills

3+ years of experience at a PDC or RDC

Knowledge of Dealer Parts Operations

Practical experience and good working knowledge of SAP

Thorough knowledge of TekRF transactions and systems processing

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.