Customer Service Representative

Location: Omaha, NE | Schedule: Full-time, on-site | Compensation: $19-21/hour

Overview

A growing company is seeking an entry-level Customer Service Representative to join its customer service team. This role plays a key part in supporting customers and outside sales representatives with daily activities, including contract review of incoming sales orders and ensuring order accuracy from entry through fulfillment.

What you'll do

• Confirm receipt of orders received via e-mail
• Review and enter e-mail orders for accuracy and completeness based on customer and company requirements
• Routinely update internal systems with ship-to addresses, contacts, and prospects
• Communicate effectively with customers regarding discrepancies or changes needed on orders
• Work and communicate with the outside sales team and other internal departments to meet customer requirements
• Enter and track customer concerns or complaints
• Serve as an active member of the Operator ACD phone line
• Assist with other projects as assigned

Required qualifications

• Typing skills of at least 50 WPM with high accuracy
• Proficient use of Office 365
• Good communication and critical thinking skills
• High degree of diligence
• Ability to work at a fast pace with several interruptions and some time pressure
• Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook)
• Good communication skills to interact with team members, customers, outside sales, and other internal departments
• Good critical thinking skills to resolve questions and problems related to orders
• Strong organizational skills

Preferred qualifications

• Industrial sales background is a plus, but not a requirement

Compensation and benefits

• $19-21/hour

Why this role

This is an opportunity to be an important part of a customer service team, ensuring accurate order processing and playing a direct role in supporting both customers and the outside sales team.