Information Technology Support Technician

Muchmore Consulting is seeking a friendly, dependable IT Support Technician to provide onsite and remote technology support to law firms throughout downtown Seattle and the surrounding area.

This position is for someone who enjoys helping people, is comfortable walking into professional offices, and can troubleshoot technology problems with confidence. You will often work independently at client locations while collaborating with our experienced consulting team whenever an issue requires additional expertise.

Strong technical skills are important, but this role is equally about people. Our clients include attorneys, legal professionals, and administrative staff with varying levels of technical experience. The right person will communicate clearly, remain patient under pressure, and treat every user with respect.

You will report to and work closely with a senior member of our technical team, providing an excellent opportunity to develop your skills and advance over time.

About Muchmore Consulting

Muchmore Consulting provides technology support and consulting services to primarily law firms. We support the full range of technology our clients rely on, including computers, laptops, mobile devices, tablets, servers, networks, software, and cloud services.

Our clients are people, not just computers and systems. We believe effective technology support begins with trust and strong working relationships. We take the time to understand the people we support, how they work, security implications and what they need from their technology.

We structure our work so our technicians become familiar with each firm’s people, systems, and day-to-day workflows. We are looking for someone who can build those relationships, contribute to our established team, and grow with our company over the years.

Work Location and Schedule

This is a full-time position primarily performed during weekday business hours. The role will initially include a combination of:

Working from our downtown Seattle office

Visiting client offices to provide onsite assistance

Providing remote technical support

Working from home when appropriate as the position develops

Most client offices are located in or near downtown Seattle. You must be comfortable traveling between nearby offices and arriving promptly when onsite assistance is needed.

Team members are encouraged, but not required, to participate in our weekend on-call rotation, which may involve being on call for up to one weekend per month. On-call participants receive after-hours pay plus bonus.

Occasionally, scheduled projects, equipment deployments, or urgent situations may require assistance from the entire team outside regular business hours. This could include evenings, early mornings, or weekends.

Responsibilities

Provide friendly and professional technical support

Visit law firm offices to troubleshoot problems and assist users in person

Respond to remote support requests during business hours

Diagnose and resolve common hardware, software, printing, networking, and Microsoft 365 issues

Set up and deploy computers, laptops, monitors, printers, mobile devices, tablets, and related equipment

Install, configure, and troubleshoot Windows applications and devices

Collaborate with senior team members to resolve complex issues

Manage assigned tasks and organize the workday independently

Communicate clearly with clients about problems, expectations, and next steps

Maintain accurate and timely records of all client work, including tracking and entering billable time.

Document client systems, completed work, and solutions for our internal knowledge base

Protect confidential and sensitive client information

Inspect, move, replace, and install equipment, including devices located under desks or in other hard-to-reach areas

Qualifications

Friendly, patient, and able to communicate effectively with a wide variety of personalities

Comfortable providing onsite support in professional office environments

Confident working directly with attorneys, executives, and office staff

Able to troubleshoot independently while knowing when to ask for assistance

Working knowledge of Windows computers in networked business environments

Familiarity with Microsoft 365 applications and services

Ability to deploy and configure computers, software, peripherals, and user accounts

Basic understanding of networking, printers, and Windows Server domain environments

Organized, dependable, responsible, and trustworthy

Able to manage multiple requests and changing priorities

Comfortable traveling among downtown Seattle client locations

Willing and able to perform the physical aspects of computer deployment and equipment installation

Previous experience supporting law firms or other professional-services organizations is helpful but not required. We will consider candidates with less experience who demonstrate strong judgment, initiative, communication skills, and an ability to learn.

Compensation and Benefits

Starting base salary: $55,000–$72,000 , depending on experience and qualifications

Additional monthly bonus based on client work performed

Bonus and performance opportunities

Overtime pay when applicable

Health insurance plan

401(k) plan with matching

Paid federal holidays

Paid vacation and personal time

We are looking for a high-caliber person who wants to develop their technical skills and build a long-term career with our firm. As your abilities and responsibilities grow, there will be opportunities for increased compensation and advancement.

Job type: Full-time

Schedule: Monday through Friday, primarily during business hours (occasional and optional after-hours)

Work location: Hybrid, based in downtown Seattle, WA 98101

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