Customer Service Representative

Customer Service Representative Smyrna, GA Full-Time | Onsite $40,000–$42,000 annually

About the Company A well-established and growing distributor in the HVAC, Building Automation, and Industrial markets is seeking a Customer Service Representative to join their Atlanta team. Known for top-tier service and strong vendor partnerships, this company supports contractors, OEMs, and system integrators across the Southeast.

Position Overview The Customer Service Representative will play a critical role in supporting customers with product inquiries, order processing, and day-to-day service needs. This is an excellent opportunity for someone who enjoys a fast-paced environment and is eager to grow within a supportive, team-oriented company.

Key Responsibilities Provide prompt and courteous customer service via phone, email, and in-person

Accurately enter and process orders using an ERP system

Assist customers with product information and technical support (training provided)

Coordinate with sales and warehouse teams to ensure timely order fulfillment

Handle returns, shipment tracking, and problem resolution professionally

Maintain customer records and documentation

Support walk-in customers with their order needs

Contribute to ongoing process improvements and customer satisfaction goals

Qualifications Minimum 1 year of experience in a customer service or inside sales role

Strong communication skills and a customer-first mindset

Call Center experience

Comfortable using Microsoft Office and ERP/order management systems

Detail-oriented, organized, and dependable

Ability to work collaboratively and adapt in a dynamic environment Preferred:

Knowledge of HVAC, electrical, or industrial products

Experience in a distribution or supply chain setting

Familiarity with Salesforce Perks &

Benefits Competitive salary ($40,000–$42,000 annually)

Supportive and collaborative team culture

Opportunity to grow in a specialized and in-demand industry

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